Frequently Asked Questions

FAQs

List of Most Common Questions

How much does a website cost?

The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $3,000 range for basic business sites and range upward depending on your unique needs.

Why do you use WordPress Content Management System?

WordPress is open source content management software
and currently powers around 25% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength.

WordPress allows us to develop flexible and customizable websites to modern standards and observes web development best practices. Furthermore, the community of web developers that use WordPress reaches far and wide and allows us to tap into this collective intelligence and bring that wealth of experience to your project.

What is a Content Management System?

A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.

What is an interactive prototype?

An interactive prototype is a black and white version of your website that is designed to prove the functionality and features as they will work in the browser. No design elements are applied at this stage as the prototype is just built to allow all parties to make final decisions on the functionality.

How long does it take to design and build a website?

The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have ready to go. A basic website typically takes around 4 weeks from beginning to end.

Do I need my own domain name and web hosting?

Yes, we can help you get this set up and we can work with your existing provider. We are not a web hosting company.

Will my website work on mobile devices?

Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices.

Do you do ecommerce/Online Store websites?

We sure do!

What is Search Engine Optimisation (SEO)?

Search Engine Optimization is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.

There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.

How long will it take for my website to appear at the top of Google?

It depends on the search phrase people are using to find your website and the number of other websites that are also available for those search phrases. Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google), however, there are a number of factors that can improve your chances.

Do you write the content for my site?

We don’t directly write your content, however if you need help with this we can put you in contact with a copywriter who specialises in writing for the web.

What happens if I want to add some features to the website while you’re building it?

Whilst we like to be flexible and responsive to your needs, we also like to deliver what we promise within the time frames and budgets we have allowed. If you ask us to add new features to your website while we are building it, we will first simply ask “why?” and see if it makes sense to do so. If we all agree that your new request will help us achieve our objectives then we will be more than happy to oblige.

If your new feature is something you would like to add to your website but is not directly tied to your original objectives then we will suggest to schedule it for a second iteration of the website once it has been launched. This will require a new proposal.

What is a domain name?

A domain name is your address on the internet. Typically this would be something like yourcompany.com.

What is web hosting?

Web hosting is a service that allows your website to be viewed on the Internet. It’s basically a computer housed in a data centre that runs your website and email. We work with some of the best hosting providers in the world but our top favorite is SiteGround.  If you are in need of a reliable and affordable hosting provider visit this page to set up your hosting account.

How will I know if anyone is visiting my website?

We will install Google analytics software on your new website and show you how to log into your Google analytics account where you can see a wide range of statistics about your website including the number of visits, page views than the amount of time people are spending on your website.

Once you subscribe to one of our website care plans you will also receive more detailed analysis regarding your website performance and recommendations on how to improve.

Who do I call if something goes wrong with the website or I can’t figure something out?

Providing you have subscribed to one of our ongoing website care plans, we will be your first point of call should something go wrong with your website. 

We will determine whether it is something the hosting company needs to fix something that is covered by your website care plan.

We will provide training to assist you in using your website once it is launched.

What happens after the website is launched?

Once your website is launched, we will provide 30 days of support to make sure any bugs have been ironed out and that you are confident using your new website. After this, you will need to subscribe to one of our ongoing website care plans to make sure your website is looked after and maintained.

These website care plans include updating your software, regular backups, security checks and making sure your website is online and open for business 24/7/365.

Visit our Website Care Plan page to learn more about services offered with each package. 

Which Content Management Systems are supported by your website care plans?

We offer our website care plans to WordPress operated websites. WordPress is the most full-featured content management system powering around 30% of the websites on the world wide web.

If you are currently using a different CMS such as Joomla or Shopify and would like to switch to WordPress, send us an email so we can discuss details. Hello@BrandMeCreations.com

How do the website care plans monthly coaching and strategy calls work?

We know brainstorming and strategy can be a critical part of strengthening and evolving a website. These consulting calls are reserved for our Pro (60 minutes) and Premier (90 minutes) care clients and will focus on questions or discuss points you have regarding your website, as well as recommendations we have.

How are the website care plans monthly coaching calls conducted?

Our private coaching and strategy call for our Pro and Premier clients are conducted by phone, Skype or Zoom meeting. 

Does unused monthly support time roll over?

Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore it does not rollover for our Plus ($95) and Pro ($195) plans.

With our Premier plan ($495), unused support time rolls over from month to month for as long as you remain on the Premier Web Care plan (max accumulation of 72 hours).

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